Shipping policy

Last updated: 7 September 2026

Where we deliver

We offer delivery to the countries and regions available in our checkout, subject to product availability, carrier coverage, local restrictions and applicable law. Our checkout is the definitive confirmation that we can accept an order for a particular address. If a destination or delivery option is not shown, we cannot currently accept that order.

Processing time

Orders are normally processed for dispatch within 2 business days. Business days are Monday to Friday, excluding public holidays. Processing time is separate from transit time.

Current standard delivery charges

  • United Kingdom, excluding Northern Ireland: £4; free standard delivery when the merchandise subtotal after discounts is £20 or more.
  • European Union destinations, excluding the Republic of Ireland: £4.
  • United Arab Emirates, Australia, Canada, Switzerland, Norway, New Zealand and the United States: £7.80.
  • Republic of Ireland, Northern Ireland and other worldwide destinations available at checkout: £20.

The delivery charge and available service for the order are displayed before payment. A checkout-specific charge applies where product, address or destination restrictions require a different service.

Estimated transit after dispatch

  • United Kingdom, excluding Northern Ireland: normally 2–4 business days.
  • European Union destinations, excluding the Republic of Ireland: normally 2–11 business days.
  • United Arab Emirates, Australia, Canada, Switzerland, Norway, New Zealand and the United States: normally 3–17 business days.
  • Republic of Ireland, Northern Ireland and other worldwide destinations available at checkout: normally 5–25 business days.

The estimate presented for your address at checkout applies to your order. These are estimates rather than guaranteed delivery dates. Customs processing, carrier disruption, public holidays and events outside reasonable control may cause delays. Unless a different delivery period is agreed with you, UK consumer orders will be delivered within the period required by law.

Fulfilment and separate parcels

Some products are dispatched directly by third-party fulfilment partners and may be sent from outside the United Kingdom. Items in one order may arrive in separate parcels and at different times. ECOMMERCE ONLINE LTD remains the seller responsible for your order.

Customs and import charges

For cross-border orders, import VAT, customs duty or carrier clearance fees may be imposed by the destination country. Any amount we collect is shown before payment. Where checkout does not expressly state that these charges are included, local authorities or the carrier may require payment by the recipient. Please check your destination's rules before ordering.

Tracking and delivery problems

Tracking information is provided when available. Please check your delivery address before paying and email support@fidgetstation.com promptly if you notice an error. We cannot guarantee an address can be changed after processing begins.

Please contact us if an order is late, lost, damaged in transit or marked delivered but not received. For consumer orders, risk remains with us until the goods are delivered into your physical possession or to a person you identified to receive them, except where you independently arranged a carrier that we did not offer.