Shipping policy

Last updated: 30 August 2026

Where we deliver

We accept orders for the countries and regions offered at checkout. Availability may depend on the product, destination and local restrictions. If a destination or delivery option is not shown at checkout, we cannot currently accept that order.

Processing time

Orders are normally processed for dispatch within 2 business days. Business days are Monday to Friday, excluding public holidays. Processing time is separate from transit time.

Current standard delivery charges

  • United Kingdom: £4; free standard delivery when the merchandise subtotal after discounts is £20 or more.
  • Supported European destinations: £4.
  • Other supported international destinations: £7.80.

The delivery charge and available service for the order are displayed before payment. A checkout-specific charge applies where product, address or destination restrictions require a different service.

Estimated transit after dispatch

  • United Kingdom: normally 2–4 business days.
  • Supported European destinations: normally 2–11 business days.
  • Other supported international destinations: normally 3–17 business days.

The estimate presented for your address at checkout applies to your order. These are estimates rather than guaranteed delivery dates. Customs processing, carrier disruption, public holidays and events outside reasonable control may cause delays. Unless a different delivery period is agreed with you, UK consumer orders will be delivered within the period required by law.

Fulfilment and separate parcels

Some products are dispatched directly by third-party fulfilment partners and may be sent from outside the United Kingdom. Items in one order may arrive in separate parcels and at different times. ECOMMERCE ONLINE LTD remains the seller responsible for your order.

Customs and import charges

For cross-border orders, import VAT, customs duty or carrier clearance fees may be imposed by the destination country. Any amount we collect is shown before payment. Where checkout does not expressly state that these charges are included, local authorities or the carrier may require payment by the recipient. Please check your destination's rules before ordering.

Tracking and delivery problems

Tracking information is provided when available. Please check your delivery address before paying and email ecommerceonlineltd@gmail.com promptly if you notice an error. We cannot guarantee an address can be changed after processing begins.

Please contact us if an order is late, lost, damaged in transit or marked delivered but not received. For consumer orders, risk remains with us until the goods are delivered into your physical possession or to a person you identified to receive them, except where you independently arranged a carrier that we did not offer.

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