FAQ

Answers about FidgetStation physical products, digital games, delivery, returns, safety and Spark rewards. For help with an existing order, include your order number when you contact us.

What is the difference between FidgetStation.com and FidgetStation.io?

FidgetStation.com is the physical fidget shop. FidgetStation.io is the digital game library where registered users can play eligible activities and build verified Spark.

Who are FidgetStation products intended for?

Our physical products and digital experience are positioned for ages 14 and over. They are not toys for young children. Always follow the product-page and packaging warnings, keep magnets and small parts away from children and pets, and stop using an item if it becomes damaged.

Where do you deliver and what does it cost?

We offer checkout to destinations covered by our current delivery profile. UK standard delivery is £4 and is free from a £20 merchandise subtotal, excluding Northern Ireland. EU delivery is £4 except the Republic of Ireland. Seven selected international destinations are £7.80. The Republic of Ireland, Northern Ireland and other worldwide destinations available at checkout are £20. The price shown before payment is definitive. See our shipping policy for the full destination and timing details.

When will my order arrive?

Orders are normally processed for dispatch within 2 business days. Estimated transit after dispatch is 2–4 business days for the UK excluding Northern Ireland, 2–11 for eligible EU destinations excluding the Republic of Ireland, 3–17 for the selected £7.80 international destinations, and 5–25 for the £20 worldwide group. These are estimates, not guaranteed delivery dates.

Will I receive tracking?

Tracking is provided when available and will normally be sent using the contact details supplied at checkout. Some fulfilment services do not provide tracking immediately, so please contact us if your estimated delivery window has passed.

Why might items from one order arrive separately?

Some products are sent directly by third-party fulfilment partners and may leave from different locations. Items in one order can therefore arrive in separate parcels at different times. ECOMMERCE ONLINE LTD remains the seller responsible for the order.

Will I have to pay customs charges?

Cross-border orders can be subject to import VAT, customs duty or carrier clearance fees. Any amount collected by us is shown before payment. Unless checkout expressly states that these charges are included, the recipient may be asked to pay them locally.

Can I return an item?

You can request a return within 30 calendar days after delivery. Change-of-mind return postage is paid by the customer; we cover reasonable return costs for faulty, damaged or incorrect goods. Items showing use or cosmetic damage beyond what is reasonably necessary to inspect them may not qualify for a voluntary return. We do not offer voluntary exchanges. Eligible refunds are normally processed within 5–8 business days after the return is received and checked. See the return and refund policy for full terms and statutory rights.

How do Spark redemptions work?

Verified Spark earned through eligible FidgetStation.io activity can be used to request a one-item redemption code for an active, published and in-stock physical product. The portal checks your balance, exact variant, current price, live availability and programme limits before creating a customer-bound, time-limited code. Delivery, taxes and duties are not paid with Spark. Read the Spark redemption guide.

Why is a product or variant unavailable?

Availability is checked against the current Shopify catalogue. Products may sell out, be paused for a supplier or safety review, or become unavailable for a particular destination. A Spark code does not reserve stock, and stock is checked again at checkout.

Do fidget products treat anxiety, ADHD or another medical condition?

No medical or therapeutic outcome is promised. FidgetStation products are sold for tactile movement, play and everyday carry, not to diagnose, treat, cure or prevent a health condition.

How can I contact FidgetStation?

Email ecommerceonlineltd@gmail.com or use our contact page. For an existing order, include the order number and the email address used at checkout.