Refund policy

Last updated: 30 August 2026

FidgetStation offers a 30-day return policy. To request a return, email ecommerceonlineltd@gmail.com within 30 calendar days after the goods are delivered. Please include your order number and the item you wish to return.

Your statutory cancellation right

If you are a UK consumer, you may cancel an online order without giving a reason by telling us within 14 days after the goods are delivered. If an order is delivered in separate parts, the period begins when the final part is delivered. After telling us that you are cancelling, you must send the goods back without undue delay and no later than 14 days after your cancellation notice.

You may inspect an item as you would in a shop. If handling goes beyond what is necessary to establish the item's nature, characteristics and operation, we may reduce the refund only to reflect any resulting loss in value. Opening delivery packaging merely to inspect an item does not automatically make it ineligible for return.

Our voluntary extension to 30 days

For change-of-mind requests made after the statutory cancellation period but within 30 days after delivery, the item must be unused, undamaged and complete, with its original product packaging where reasonably possible. Use or cosmetic damage may make an item ineligible for this voluntary extension. This condition does not restrict statutory rights concerning faulty, damaged, misdescribed or incorrect goods.

How to return an item

Email us before posting the item so that we can identify the return and provide instructions. Sending a clear cancellation notice by email is sufficient to exercise a statutory cancellation right; prior approval is not required.

Return goods to:

ECOMMERCE ONLINE LTD – FidgetStation Returns
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom

Please retain proof of postage. For a change-of-mind return, you are responsible for the direct cost of returning the goods.

Faulty, damaged or incorrect goods

Please email us promptly if an item arrives faulty, damaged, not as described or incorrect. Include your order number and, where practical, photographs showing the issue. We will provide the remedy required by applicable consumer law and will pay or reimburse reasonable return costs agreed with us for faulty, damaged or incorrect goods.

Refunds

For a statutory cancellation, we refund the price paid and the cost of our least expensive standard outbound delivery option. Any additional amount paid for premium or express delivery is not refundable. We may wait until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

For a change-of-mind return accepted only under our voluntary extension after the statutory cancellation period, we refund the returned item's purchase price. The original delivery charge is not refunded unless the item was faulty, damaged, misdescribed or incorrect.

We normally process an approved refund to the original payment method within 5–8 business days after the applicable point above, and never later than the maximum period required by law. For UK statutory cancellations, that is no later than 14 calendar days after we receive the goods back or receive evidence that they were sent back, whichever occurs first. Your bank or payment provider may take additional time to display the credit.

Exchanges

We do not offer voluntary exchanges. If you want a different item, return the eligible item and place a new order. This does not affect any statutory right to a repair or replacement for faulty goods.

Your legal rights

Nothing in this policy limits or excludes mandatory consumer rights. Customers outside the United Kingdom may also have mandatory rights under the law that applies where they live.

Model cancellation form

Complete and send this form only if you wish to cancel your contract:

To: ECOMMERCE ONLINE LTD, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Email: ecommerceonlineltd@gmail.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
[Goods]
Ordered on / received on:
Order number:
Customer name:
Customer address:
Signature (only if submitted on paper):
Date: